Frequently Asked Questions

At ZENT, you can pay via: BLIK, Google Pay, Shop Pay, payment card, online transfer, and cash on delivery. If you prefer to pay later, we offer two deferred payment services — PayPo and Klarna. In both cases, we ship the product immediately, and you settle the payment only after receiving the order.

No — you can place an order without creating an account. Just provide the shipping details and choose a payment method.

You can find the tracking link in the order confirmation email. If you have any questions, our customer service team will be happy to help: hello@zentcare.pl, +48 666 602 188.

It is not possible to add a product to an already placed order. You can place a new one — we will try to ship both together. Then write to us at hello@zentcare.pl and describe the situation, we always try to help.

For orders over 300 PLN, delivery by DPD courier and to DPD Pickup lockers is free. Other methods are still available — the standard fee applies: InPost Parcel Locker and Orlen Package 13.99 PLN, InPost courier 16.99 PLN.
Delivery costs for orders under 300 PLN:
DPD Pickup locker — 10.99 PLN
DPD courier (to home) — 11.99 PLN
InPost Parcel Locker / Orlen Package — 13.99 PLN
InPost courier (to home) — 16.99 PLN
For cash on delivery, an additional 4.99 PLN is charged (option not available for Orlen Package).

InPost orders (courier and parcel locker) placed by 8:00 PM are shipped the same day. For other methods — DPD, Orlen Paczka — the cutoff time is 5:00 PM. The package usually arrives the next business day. You will find the tracking link in the confirmation email.

InPost, DPD (parcel lockers + courier), Orlen Paczka (parcel lockers).

Yes — we ship throughout the entire European Union via DPD courier. The shipping cost will be calculated automatically in the cart after selecting the country and entering the full delivery address.

We do not offer in-person pickup — all orders are shipped via courier or to a parcel locker.

Yes — notifications are sent directly by the carrier. On the delivery day, you will receive an SMS and an email with the estimated delivery time, sometimes also the courier's contact number.

We issue VAT invoices based on the VAT number — simply enter it in the "VAT Number (Invoice for company?)" field when placing your order. The invoice will be sent by email to the address provided in the order.

Important: The VAT number must be provided before payment. After payment, it is no longer possible to add company details or issue an invoice. We also do not issue proforma invoices.

If there is an error in the invoice details, please email hello@zentcare.pl with your order number and the correct information, and we will prepare a correction.

Standardly, you have 14 days to return the order from the date of receipt — the product must be unopened (box intact, protective film not removed). If you register through the form on the website for the "Test for 30 days" promotion within 5 days of purchase, you have 30 days to return the product, and it may be opened and used.

The standard 14-day return policy applies to unopened products — the box has not been opened, and the protective film has not been removed. For hygiene reasons, we do not accept used devices under this policy.

You can submit a complaint by email to hello@zentcare.pl. To speed up the process, please include:
• the receipt or invoice for the purchase
• the device's serial number
• a short video showing the defect (you can send it via WhatsApp: +48 666 602 188).

We refund using the same method you used to pay for the order — legally within 14 days of receiving the return. In practice, we try to do it immediately. If we have all the necessary information and are in contact, the refund is usually processed within 5 business days. Therefore, it’s best to send us the shipment number right after sending the return — to hello@zentcare.pl, preferably in the thread where you reported the return.

All ZENT devices come with a 2-year warranty. You can extend it for free up to 5 years — just register your product at: zentcare.pl/pages/warranty

The warranty covers manufacturing defects and malfunctions resulting from normal use. It does not cover mechanical damage or natural wear and tear of consumable parts (tips, nozzles). In case of a malfunction, write to hello@zentcare.pl — we will help.

We do not repair devices — in case of a warranty-covered defect, we replace the equipment with a new one. Send your claim to hello@zentcare.pl (proof of purchase, serial number, a short video showing the defect). You do not need to send the faulty device back to us.

All accessories and spare parts — brush heads, irrigator nozzles, ZENT® ClearTabs cleaning tablets — can be found in the Accessories section at zentcare.pl. If you're not sure which part fits your model, write to hello@zentcare.pl — we'll help you out.

All ZENT devices comply with the requirements applicable in the European Union and bear the CE mark. Most of our products are hygiene and care devices intended for home use—they are not medical devices and do not replace consultation with a specialist. The exception is ZENT® SoniQWave, which is a registered medical device. We will gladly send the declaration of conformity or certificate for a specific model—please write to hello@zentcare.pl.

It is best to follow the user manual included with the device — you will find recommendations tailored to the specific model there. Online versions are available here: zentcare.pl/pages/manuals

Toothbrush heads should be replaced every 3 months. Irrigator nozzles should be replaced every 3–6 months or sooner if any deformation is visible.

All the details — who the device is intended for, contraindications, how to use it, waterproof rating, battery life — can be found on the product page at zentcare.pl, in the specification and FAQ section. Full user manuals are also available here: zentcare.pl/pages/manuals

If you still have any questions after reading, please write to hello@zentcare.pl, we’ll be happy to help.

We do not have the option to create an account.

You can sign up for the newsletter through the form on zentcare.pl. Right after signing up, we send a one-time discount code for your first purchase — if you don’t receive the message, check the Offers tab or your Spam folder. You can unsubscribe at any time — the unsubscribe link is at the bottom of every email we send.

Discount codes and promotions cannot be combined. If a product is already on promotion (indicated by a crossed-out price), the discount code will not apply to the order. For details, please refer to the Terms of Use for discount codes at zentcare.pl.

Yes — we cooperate with dental and orthodontic offices, salons, pharmacies, and other partners. We offer volume discounts; the minimum wholesale order value is 1700 PLN net. Write to b2b@zentcare.pl — we will prepare an offer tailored to your business. You can also find details at zentcare.pl/pages/wspolpraca-hurtowa