Privacy Policy

Last updated: July 1, 2026

1. Data Controller

The controller of your personal data is [full company name], [registered address], NIP [NIP], hereinafter the "Controller". Contact regarding personal data: [e-mail, e.g. kontakt@zentcare.pl].

2. What data we process

We process data that you provide to us voluntarily and that we receive in connection with the use of our services and profiles:

• contact details: first name, last name, email address, phone number,
• content of messages you send to us (form, email, messages on Facebook and Instagram),
• data related to reservations and service fulfillment,
• technical data: IP address, device and browser type, information about interactions with our ads and websites.

3. Purposes and legal bases of processing

We process your data for the following purposes:

• responding to inquiries and managing contact (Art. 6(1)(b) and (f) GDPR),
• fulfillment of reservations and provision of services (Art. 6(1)(b) GDPR),
• conducting marketing activities, including advertising on Meta platforms, and analyzing their effectiveness (Art. 6(1)(f) GDPR, our legitimate interest),
• fulfilling legal obligations, e.g. tax and accounting (Art. 6(1)(c) GDPR).

4. Data from Meta platforms (Facebook, Instagram, Messenger)

We use advertising and communication tools provided by Meta Platforms Ireland Ltd. When you contact us via Messenger or Instagram or interact with our ads, we may receive your first name, last name, and message content. We use this data solely to respond, handle inquiries, and conduct advertising activities. We do not sell your data or share it with third parties for marketing purposes. Meta’s data processing principles are described in Meta’s privacy policy available at facebook.com/privacy/policy.

5. Cookies and tracking technologies

Our website and ads may use cookies and similar technologies (including the Meta pixel) to analyze traffic and measure ad effectiveness. You can manage cookies in your browser settings.

6. Data recipients

Your data may be entrusted to trusted entities supporting our operations, in particular: IT and hosting service providers, marketing and analytics tool providers (including Meta Platforms, Google), and entities providing accounting services. These entities process data only on our instructions and to the extent necessary to provide their services.

7. Retention period

We store data for the time necessary to achieve the purposes for which they were collected: during contact and inquiry handling, for the duration and settlement of the service, and for the period required by law for legal obligations and potential claims.

8. Your rights

You have the right to: access your data, rectify it, delete it, restrict processing, transfer data, and object to processing based on our legitimate interest. You also have the right to withdraw consent at any time if processing is based on consent. To exercise your rights, write to: [e-mail].

9. Data transfer outside the EEA

Due to the use of Meta and Google tools, your data may be transferred outside the European Economic Area. This is done based on standard contractual clauses approved by the European Commission, ensuring an adequate level of protection.

10. Complaint to supervisory authority

If you believe we process your data unlawfully, you have the right to lodge a complaint with the President of the Personal Data Protection Office (ul. Stawki 2, 00-193 Warsaw).

11. Policy changes

We reserve the right to update this policy. The new version applies from the moment it is published on our website.

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