Frequently Asked Questions

At ZENT, you can pay using BLIK, Google Pay, Shop Pay, a payment card, online bank transfer, or cash on delivery. If you prefer to pay later, we offer two deferred payment services—PayPo and Klarna. With both, we ship your product right away, and you only pay after receiving your order.

No - you can place an order without creating an account. Just enter your shipping details and choose a payment method.

You can find the shipment tracking link in your order confirmation email. If you have any questions, our customer service team will be happy to help: hello@zentcare.pl, +48 666 602 188.

It is not possible to add a product to an order that has already been placed. You can place a new order, and we’ll try to ship both together. If you do, email us at hello@zentcare.pl and explain the situation. We always do our best to help.

For orders over PLN 300, delivery by DPD courier and to DPD Pickup parcel lockers is free. Other methods are still available and incur the standard fee: InPost Parcel Locker and Orlen Paczka: PLN 13.99, InPost courier: PLN 16.99.
Delivery costs for orders under PLN 300:
DPD Pickup parcel locker — PLN 10.99
DPD courier (to your home) — PLN 11.99
InPost Parcel Locker / Orlen Paczka — PLN 13.99
InPost courier (to your home) — PLN 16.99
Cash on delivery incurs an additional charge of PLN 4.99 (not available with Orlen Paczka).

InPost orders (courier and parcel locker) placed by 8:00 p.m. are shipped the same day. For other delivery methods - DPD and Orlen Paczka - the cutoff time is 5:00 p.m. Your parcel usually arrives the next business day. You’ll find the tracking link in your confirmation email.

InPost, DPD (parcel lockers + courier), Orlen Paczka (parcel lockers).

Yes - we ship throughout the European Union via DPD courier. Shipping costs are calculated automatically in the cart once you select your country and enter the full delivery address.

We do not offer in-person pickup — all orders are shipped by courier or to a parcel locker.

Yes - notifications are sent directly by the carrier. On the day of delivery, you'll receive an SMS and an email with the estimated delivery time, and sometimes the courier's contact number too.

We issue VAT invoices based on your tax identification number (NIP) — simply enter it in the “NIP (Company invoice?)” field when placing your order. We’ll email the invoice to the address provided with your order.

Important: You must provide your NIP before paying for your order. Once it has been paid, we can no longer add company details or issue an invoice. We also do not issue pro forma invoices.

If there’s an error in the invoice details, email hello@zentcare.pl with your order number and the correct details, and we’ll issue a correction.

Normally, you have 14 days from receiving your order to return it—the product must be unopened (the box must be intact and the protective film must not have been removed). If you register for the “Try it for 30 days” promotion using the form on the website within 5 days of purchase, you have 30 days to return it, and the product may be opened and used.

The standard 14-day return policy applies to unopened products—the box must not have been opened, and the protective film must not have been removed. For hygiene reasons, used devices cannot be returned under this policy.

Submit your warranty claim by email to hello@zentcare.pl. To speed things up, include the following right away:
• proof of purchase (receipt or invoice)
• the device’s serial number
• a short video showing the defect (you can send it via WhatsApp: +48 666 602 188).

We refund the money using the same payment method you used for your order — by law, within 14 days of receiving the returned item. In practice, we try to process refunds right away. If we have all the details and are in touch with you, we usually issue the refund within 5 business days. That’s why it’s a good idea to send us your tracking number as soon as you’ve shipped the return — to hello@zentcare.pl, preferably in the email thread where you told us about the return.

All ZENT devices come with a 2-year warranty. You can extend it for free for up to 5 years — just register your product at: zentcare.pl/pages/warranty

The warranty covers manufacturing defects and faults resulting from normal use. It does not cover mechanical damage or natural wear and tear of consumable parts (tips, nozzles). If something goes wrong, email hello@zentcare.pl — we’ll help.

We do not repair devices - if the issue is covered by the warranty, we will replace the device with a new one. Send your claim to hello@zentcare.pl (proof of purchase, serial number, and a short video showing the defect). You do not need to return the faulty device to us.

You can find all accessories and spare parts—brush heads, water flosser tips, ZENT® ClearTabs cleaning tablets—in the Accessories tab at zentcare.pl. If you’re not sure which part fits your model, email us at hello@zentcare.pl and we’ll help.

All ZENT devices meet the requirements in force in the European Union and carry the CE mark. Most of our products are hygiene and personal care devices intended for home use — they are not medical devices and do not replace consultation with a specialist. The exception is ZENT® SoniQWave, which is a registered medical device. We’d be happy to send you the declaration of conformity or certificate for a specific model — email us at hello@zentcare.pl.

It’s best to follow the user manual included with the device — you’ll find recommendations tailored to your specific model there. Online versions are available here: zentcare.pl/pages/manuals

Toothbrush heads should be replaced every 3 months. Water flosser tips should be replaced every 3–6 months, or sooner if they show signs of deformation.

All the details — who the device is intended for, contraindications, how to use it, water resistance, and battery life — can be found on the product page at zentcare.pl, in the specifications and FAQ sections. Full user manuals are also available here: zentcare.pl/pages/manuals

If you still have any questions after reading them, email us at hello@zentcare.pl. We’ll be happy to advise you.

We are unable to create an account.

You can sign up for the newsletter using the form on zentcare.pl. Right after you sign up, we’ll send you a one-time discount code for your first purchase — if you don’t receive the email, check the Promotions tab or your Spam folder. You can unsubscribe at any time — the unsubscribe link is at the bottom of every email we send.

Discount codes and promotions cannot be combined. If a product is already on promotion (shown with a crossed-out price), the discount code will not be applied to the order. You can find more details in the Terms and Conditions for Using Discount Codes on zentcare.pl.

Yes - we work with dental and orthodontic practices, salons, pharmacies, and other partners. We offer volume discounts; the minimum wholesale order value is PLN 1,700 net. Email b2b@zentcare.pl and we'll prepare an offer tailored to your business. You can also find details at zentcare.pl/pages/wspolpraca-hurtowa